Frequently Asked Questions

This page addresses the most common questions about our products, ordering, shipping, and support. Please contact us if you need further assistance.

Products

What types of furniture do you sell?

We offer a wide selection of furniture for homes and offices, including desks, chairs, beds, storage units, and more.

Can I customize my furniture?

We do not offer customisations. However, we have a wide range of styles, finishes, and sizes available to help you find the best fit for your space.

Returns

Can I return my purchase?

Yes, we accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.

How do I initiate a return?

Please contact our customer service team at help@dfurnituresuppliers.co.uk with your order number and reason for return. We'll guide you through the next steps.

Shipping

Do you offer international shipping?

No, we currently only ship within the United Kingdom. We do not offer international delivery at this time.

Can I track my order?

Yes, once your order is dispatched, we will email you a tracking link so you can monitor the delivery status.

What are your delivery times?

Most orders are delivered within 3–7 working days, depending on the product and location. You will be notified of estimated delivery during checkout.

Orders

How do I place an order?

Simply browse our online catalogue, add items to your cart, and proceed to checkout. The process is quick and secure.

Can I cancel or modify my order?

If your order hasn't yet been dispatched, please contact us as soon as possible and we’ll do our best to assist with changes or cancellations.

Payment

What payment methods do you accept?

We accept all major debit and credit cards, as well as PayPal.

Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment gateways to ensure your data is always protected.

Assembly

Do you offer assembly services?

No, we do not provide assembly services. All products are delivered flat-packed with full instructions for self-assembly.

Warranty

Do your products come with a warranty?

Yes, many of our items include a standard manufacturer’s warranty. Specific warranty details can be found on each product page.

How do I make a warranty claim?

Please contact our support team with your order number, product details, and a brief description of the issue. We’ll assist you with the next steps.

Customer Service

How can I contact customer service?

Email us at help@dfurnituresuppliers.co.uk or call us on 01254 692888.

What are your customer service hours?

We’re available Monday to Thursday, 9am–4pm, and Friday, 9am–1pm.